Frequently Asked Questions
Everything you need to know about your Rec Gen Australia experience.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas.
What is your return policy for activewear?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, socks and water bottles cannot be returned.
How do I care for my Rec Gen performance gear?
To maintain fabric integrity, we recommend a cold machine wash with similar colors and avoiding fabric softeners or tumble drying.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by location, typically ranging from 7 to 15 business days.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna for Australian customers.
How can I track my order?
Once your order is dispatched, you will receive an email notification containing a tracking link to monitor your delivery status in real-time.