Returns & Exchanges
Rec Gen Australia is committed to your performance and satisfaction, offering a 30-day window for returns on all full-priced technical apparel and accessories. To be eligible for a refund or exchange, items must be in their original, unworn condition with all athletic tags still attached.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Securely pack your items in their original packaging, ensuring all labels and tags are intact to maintain eligibility for a refund.
Ship to Rec Gen
Print your prepaid shipping label provided by the portal and drop your package off at any authorized Australia Post location.
Processing & Refund
Once our warehouse team inspects your return for quality assurance, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing